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CORONAVIRUS UPDATE - Our online store is still fully operational. Find out more >

Delivery


 

CORONAVIRUS UPDATE

Despite everything going on around us, we are doing our best to continue with our promise to deliver an extraordinary service in luxury lingerie and connect with our customers. Our top priority is the health and well-being of our staff and customer communities & we are doing our very best to keep everyone safe.

We hope you understand that during these unprecedented times, you may experience some delays in delivery or in reaching our Customer Service team. We appreciate your understanding and patience as we do our best to meet the needs of all of our customers.

Our online store is still operational, and we continue to deliver Worldwide. Depending on where you live, you may experience a slight delay in us delivering your order to you. You can track your order using the link provided within your dispatch confirmation email and we will notify you if we foresee any delays.
We will also continue to connect with our customers through our Social channels. Please contact us and say hello on Instagram, Facebook or Twitter.

If you need any further information, please email Customer Services at hello@tatucouture.com

Our consultants are available Monday – Friday, 9am – 5.30pm (GMT). If you get in touch outside of these hours, we will aim to respond to you as promptly as possible the next working day.
 

 

FREE GIFT WRAPPING

All purchases made online arrive beautifully gift wrapped free of charge in our signature seductive black box .

UK & INTERNATIONAL SHIPPING

All Tatu Couture orders for delivery within the UK are shipped via Royal Mail either First Class or Special Delivery.  A signature will be required for all Special Delivery orders.  All orders for delivery outside of the UK are shipped via a Couriered delivery with an international tracking service.  A signature will be required for all orders. Please note that you will need to take responsibility for any import duties in your own country. We are unable to advise on the rates as they vary according to country. Our primary aim is to make sure you receive your items as quickly as possible. Sometimes you may order something that is not immediately available. When this happens you will receive written confirmation of your order and we will contact you to advise if anything is not in stock with an expected delivery date. 
 

DELIVERY CHARGES

UK First Class 2-3 Business Days £3.95
UK Special Delivery  Next Business Day before 1pm. (orders Mon-Thursday before 3pm) £8
Europe Express Courier 1-2 Business Days £15
USA Express Courier 1-3 Business Days £20
Rest of World Express Courier 2-5 business Days £25

* Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Tatu Couture are not responsible for any delays caused by adverse weather conditions or customs clearance processes.