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Delivery & Shipping

Free Luxury Gift packaging from Tatu Couture


DELIVERY
 
At Tatu Couture we ship our designer lingerie to over 40 countries worldwide. (See details of our shipping rates below). Orders are shipped Monday - Friday. We aim to ship your order within 48hrs. Any order placed after 1.30pm GMT will usually be shipped the next business day. If an item is not in stock we will notify you to let you know when it will be available.

ENJOY EXTENDED RETURNS DURING THE HOLIDAY SEASON
In addition to our standard 28 day returns policy, we offer an extended holiday season returns policy to make gift purchasing even easier. Orders placed from Wednesday, November 17th, 2021 can be exchanged or returned for a refund until Friday, January 7th, 2022.

All purchases made afteThursday 23rd December 2021 will receive the standard 28 day return policy.

FREE GIFT WRAPPING
All purchases made online arrive beautifully gift wrapped free of charge in our signature seductive black gift box.


ARE YOU IN THE EU?
All shipments to the EU are now being despatched on a 'Delivered Duty Unpaid' basis and may be subject to import duties and taxes once your order reaches the designated country. Before you order please keep in mind that, due to Brexit, currently each EU country is now charging different rates of import taxes plus administration fee. Unfortunately we have no control over what rates are chosen by your country and therefore would like to ensure you are aware that costs will be incurred.

Please note, if the shipment is refused on account of import duty and the order is returned to us, our admin fee plus any return shipping costs and associated fees incurred will be deducted from your refund.


UK & INTERNATIONAL SHIPPING

All Tatu Couture orders for delivery within the UK are shipped via Royal Mail either First Class or Special Delivery.  A signature will be required for all Special Delivery orders.  All orders for delivery outside of the UK are shipped via a Couriered delivery with an international tracking service.  A signature will be required for all orders. Please note that you will need to take responsibility for any import duties in your own country. We are unable to advise on the rates as they vary according to country. Our primary aim is to make sure you receive your items as quickly as possible. Sometimes you may order something that is not immediately available. When this happens you will receive written confirmation of your order and we will contact you to advise if anything is not in stock with an expected delivery date. 
 

DELIVERY CHARGES

UK First Class 2-3 Business Days £5

 UK

Special Delivery 

Delivered next Business day before 1pm. (orders Mon-Thursday before 1pm)

£10
Europe Express Courier 1-3 Business Days £15
USA & Canada Express Courier 2-3 Business Days £20
Rest of World Express Courier 2-5 business Days £30
* Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Tatu Couture are not responsible for any delays caused by adverse weather conditions or customs clearance processes.