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FAQ's

How do I know my order has gone through?

We will send you an email to acknowledge that we have received your order. The email will include your order number, order details and billing information.  If you do not receive a confirmation email after placing an order, please contact our Customer Service team for further assistance. If an item is out of stock you will be notified with a date it will be available.

Can I track my order?

When your order is on its way to you, we will send you an email to confirm all of your tracking details. Simply click on the link to follow your parcel’s journey from start to finish.  A signature is required upon arrival. If nobody is home to sign, your order will be returned to the carrier's local depot and instructions will be left regarding redelivery

How long do I have to return my online order?

You have 28 days from the date the items were received to return this back to us. Goods must be within their original condition with all tags intact. You can find more details of our Returns Policy here.

What are your shipping rates?

UK Standard First Class

£3.95

UK Next Day Delivery before 1pm

£8.00

Europe

£15

USA

£20

Rest of the World

Up to £25

Will I have to pay Import Duties?

If you are based outside the UK and EU, you may have to pay import duties. Product prices displayed are exclusive of taxes and import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment to our carrier may be necessary to release your order from customs. We are unable to advise the amount this may be.

Can my purchase be gift wrapped?

We aim to deliver all online orders in exclusive Tatu Couture-branded gift packaging as a standard service.

Can I add a gift message to my purchase?

Yes. You can add a personalised gift message to your purchase by emailing our Customer Service Team

Can you remove the pricing?

All orders placed through our website are dispatched with a commercial invoice that includes a price list for your purchases. If you wish for the price to be removed please get in touch with our Customer Service Team