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Privacy Policy

This privacy policy sets out how Tatu Couture uses and protects any information that you give when you use this website. Our priority at all times is to give you an easy and enjoyable shopping experience while protecting your privacy and the integrity of your personal information. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. We will never sell or share personal information to third parties without your consent.

Tatu Couture may change this policy from time to time and any changes we may make in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes.

 

WHAT INFORMATION DO WE COLLECT?

Online visitors purchasing goods will be required to enter some personal information and will need to provide a valid credit card number, expiry date, in addition to their name, card billing address, mailing address, telephone number and email address. The address and telephone number may be given to our nominated couriers. These details allow us to process your order and to let you know the status of your order.

We’ll only ask for the information we need to fulfill your request.  So any information we collect and store depends on how you use our website.

When you subscribe to our newsletter you are agreeing to us contacting you via e-mail with details on new products, collections, features, sample sales, special offers, contests, events of interest and promotions. Unless you opt out of receiving our promotional communications, we may use some information to contact you about sales and special offers, new products or site features.

 

WHAT WE DO WITH THE  INFORMATION WE COLLECT?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process transactions
  • Internal record keeping
  • To improve our products and services e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
  • To improve our website. We continually strive to improve our website based on the information and feedback we receive from you.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

USE OF COOKIES ON THIS WEBSITE

Please be aware that by agreeing to our Privacy Policy you are authorising our use of “cookies”.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


HOW WE HANDLE YOUR INFORMATION

Tatu Couture are committed to protecting the personal information you entrust to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We adopt robust and appropriate technologies and policies, so the information we have about you is protected from unauthorised access and improper use.

Everyone who works for Tatu Couture has a responsibility to ensure data is collected, stored and handled appropriately and in accordance with both this policy and any applicable relating laws.

STORING DATA OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA)

As part of the services offered to you through our website, the personal information you provide may be transferred to countries outside the European Economic Area (EEA) – for example, by being stored on a server outside the EEA. We use the following systems:

  • Shopify:

Shopify is our retail system and where your customer data is held when you make a purchase with us.  Shopify data is held in Ireland, Canada and the USA. You can learn more about Shopify and how they meet GDPR here

  • Mailchimp

Mailchimp is the email marketing software we use and their servers are located in the USA.  Mailchimp have certified their agreements with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.  More information can be found on the Mailchimp website here : More details on this certification can also be found here

 

CONTROLLING YOUR PERSONAL INFORMATION

We want to make sure you feel in control of any personal data and information that we hold about you.  You should find it easy to access and amend the personal information that we hold on you, or request that we stop contacting you.  You can do this by phoning, emailing, writing using our contact details below or submitting a message via the form on our website.

We will offer you the opportunity to unsubscribe at any time if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link (at the bottom) so that you can opt-out of future communications.

You may request details of personal information which we hold about you under the Data Protection Act 1998 or after 25 May 2018 , The General Data Protection Regulation (GDPR) . If you would like a copy of the information held on you please email info@tatucouture.com

If you would like us to correct or remove the personal information we hold about you, please contact us using the below contact details. We will promptly correct any information found to be incorrect.

By email: info@tatucouture.com
By phone: +44(0)1926 298145
By post: Tatu Couture, Chandos Business Centre, 87A Warwick Street, Leamington Spa, Warwickshire, CV32 4RJ, United Kingdom.


If you are unhappy with the way we have handled your data, you can contact the Information Commissioner's Office.